Privacy Policy

1. Information We Collect

When you use Acelro, we collect the following types of information:

• Account information: your email address and authentication credentials.
• Career data: CV uploads, career goals, current and target job titles, and skills you provide.
• Learning activity: quiz responses, lesson progress, project submissions, and coach chat messages.
• Usage analytics: pages visited, features used, and interaction patterns to improve the product.

2. How We Use Your Data

We use your data to:

• Generate personalized skill gap analyses and career roadmaps.
• Provide tailored learning recommendations and content.
• Power coaching conversations and project reviews.
• Improve the accuracy and relevance of our analysis over time.

Your career data is processed using AI analysis to deliver personalized insights. We do not sell your data to third parties or use it for advertising.

3. Third-Party Services

We use trusted third-party services to operate Acelro:

• Database and authentication (Supabase): your data is stored in a managed PostgreSQL database hosted in the EU, with encryption at rest. Authentication is handled by the same provider.
• AI analysis: your career data is sent to AI providers for personalized analysis. Data is transmitted securely via encrypted connections and is not used to train third-party models.
• Analytics (PostHog): we use an EU-hosted analytics service to understand how users interact with the product. Analytics only activate after you accept cookies.
• Payment processing (Stripe): subscription billing is handled by Stripe. We do not store your payment card details.
• Infrastructure: we use industry-standard cloud providers for hosting, email delivery, error monitoring, and speech processing. All data is transmitted over encrypted connections.

A full list of subprocessors is available on request by emailing privacy@acelro.com.

4. Cookies & Analytics

Acelro uses cookies for authentication and analytics. Our analytics provider sets cookies to track usage patterns such as pages visited, features used, and session duration. These cookies do not track you across other websites.

You can opt out of analytics tracking by enabling "Do Not Track" in your browser settings or by contacting us at privacy@acelro.com.

5. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

Anonymized, aggregated data (such as overall usage statistics) may be retained indefinitely to improve the product.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you.
• Correction: update or correct inaccurate data.
• Deletion: request that we delete your data.
• Export: receive your data in a portable format.
• Objection: object to certain types of processing.

To exercise any of these rights, contact us at privacy@acelro.com. We will respond within 30 days.

7. Data Security

We protect your data with industry-standard measures including encryption in transit (TLS), encryption at rest, and secure access controls. While no system is 100% secure, we take reasonable steps to safeguard your information.

8. Children's Privacy

Acelro is not directed at children under the age of 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will notify you by email or through a notice on the platform. Your continued use of Acelro after changes are posted constitutes acceptance of the updated policy.

10. Contact

If you have questions about this privacy policy or your data, contact us at privacy@acelro.com.